Terms and Conditions

Disclaimer

Sue Ryder Grief Coach provides general educational information from an array of sources, authors, and experts. The service provides general advice and support only and you should not treat text messages received from Sue Ryder Grief Coach as a substitute for specific professional advice.

Terms and conditions

This statement covers Sue Ryder Grief Coach text messages. Please read this statement carefully. By subscribing to Sue Ryder Grief Coach's text messaging service, or accessing this site, you accept and agree to be bound by the terms and provisions of these terms and conditions. In addition, when using the Sue Ryder Grief Coach website or text messaging service, you shall be subject to any posted guidelines or rules applicable to such services, which may be posted and modified from time to time. Any use of Sue Ryder Grief Coach content will constitute acceptance of this agreement. If you do not agree to abide by the terms and conditions outlined herein, please do not use the Sue Ryder Grief Coach text messaging service.

Find urgent help

Sue Ryder Grief Coach is not intended to be a substitute for medical treatment, mental health services, psychotherapy or counselling. If you are at risk of harming yourself or feel in need of immediate support, please call 999 or go to A&E. You can find more options for urgent support on Sue Ryder Grief Guide.

If you have questions about any mental health symptom or medical condition, you should seek the advice of your physician or another qualified health care provider, and follow that advice, regardless of anything you may have received from Sue Ryder Grief Coach or read on our website. Deciding to rely on information provided by Sue Ryder Grief Coach is solely at your own risk.

Feedback

Your feedback can help us ensure that Sue Ryder Grief Coach is a useful and supportive resource for anyone experiencing bereavement. If you have any comments, questions, or concerns please let us know by filling out our Contact form.

We may use any comments or suggestions you make to improve or develop the Sue Ryder Grief Coach service as we see fit. All intellectual property in any such improvements or developments shall belong to Sue Ryder. Sue Ryder owns all intellectual property in the content of the texts sent by this service.

Age restrictions

For the protection and safety of children, Sue Ryder Grief Coach does not support subscribers under the age of 18. There are some excellent places where young people can get support online - Hope Again, run by Cruse Bereavement Care is a good place to start.

Your data and what you share

By registering to use Sue Ryder Grief Coach, you’re agreeing to us processing your personal data for the purposes of providing the service. We will not pass on or sell your name or email address to anyone else (apart from our supplier, Grief Coach, who operate the service on our behalf). You can unsubscribe or change your notification preferences at any time. If you have any questions about this, or want to stop receiving communications from us, please use the Contact form.

For further information about how we use your data you can also read Sue Ryder’s Privacy Policy.