I was 27 when my sister Sarah died. My mother is a hospice nurse and my father is a funeral director so I grew up knowing exactly what kinds of grief support were available in my rural community. None of those things felt right for me, but I knew that Sarah would insist I get support, so when I found Grief Coach on Instagram I decided to try them out. I find the personalised texts incredibly helpful. I really like that I don't need to make a conscious decision to block out time to read a grief support book or attend a group. Instead text messages come directly to me, personalised for my circumstance. They give me a reason to pause and think about Sarah and how I'm feeling.

Losing my Dad turned my life upside down. I didn't know what to do, I didn't know how to handle my emotions. When other people forgot that I was grieving, Sue Ryder Grief Coach helped me understand this journey I'm on, and that it's okay to feel all the emotions I was feeling. With texts specifically for me and the loss of my Dad, I felt a sense of comfort. I was also able to add my husband to the service so that he could better understand what I was going through and how to help me. We were able to have open conversations about grief. I wasn't in this alone, and all of my feelings were valid.

There is nothing that helps you prepare your 23-year-old daughter to be a pallbearer for her best friend, and then grieve that loss. Enter Help Texts, an incredible service that had a powerful and positive impact on how I could understand and help my daughter. I hope to never need this again but continue to recommend Help Texts to friends and colleagues looking for grief support.

Sue Ryder Grief Coach texts really helped normalise the grieving experience. As a newly grieving person, I was looking everywhere for the algorithm or "key" to how long this would last or what I would experience. Sue Ryder Grief Coach helped me stop obsessing about what the itinerary was going to be and to just experience my experience. I also loved that it was a year of text support because people tend to stop checking in after about 2 months. So so helpful. Thank you so much for developing Sue Ryder Grief Coach.

Grief Coach is excellent. Both my daughter and I get weekly texts - hers focused on grief and the grieving process and mine are written to help me support her. We both find them very supportive and reassuring which I find quite surprising coming from a faceless source. The messages are personalised using everyone’s given name which I really like. I particularly like the fact that I can access the messages on my mobile and dip in and out wherever I am - waiting at the hairdressers, sitting in a cafe etc. It feels like the author has their arm around me.

Sue Ryder Grief Coach has helped my husband be more aware of what I might be feeling, and understand why things are affecting me. The messages are helping me, and also helping him to be patient and understand that grief is a long process.

My friend's daughter just died unexpectedly. Even though I work in traumatic grief and death, this is one time I needed guidance. The Sue Ryder Grief Coach messaging programme is exactly what I needed, and has helped me to support my friend. This is a game changer for helping us to help others as they grieve.

One of the things I love about Sue Ryder Grief Coach is that it’s non-invasive. My team can be in regular touch with the families we support, without it being awkward. I am also glad that we can customise some of the text messages, so that they come specifically from our hospice.

The text messages I receive make me feel as if someone I trust—someone who has gone through this themselves—is speaking directly to me. It’s not generic. The messages are personal and thoughtful; they help me to process my grief and keep my Dad in my heart.

I'm supporting my Mum who is 3000 miles away. The Sue Ryder Grief Coach messages are helping me connect with her and understand the grieving process that she's been doing through, even though I'm not there to experience it first hand.

Texting grief support to grievers AND texting tips and resources to their circle of friends is one of the best things ever. Seriously! Sue Ryder Grief Coach will change bereavement and healthcare. I'm walking proof.

My wife added me to her Sue Ryder Grief Coach subscription, when our close friends lost their baby. I'd never lost someone close to me before so wasn't sure how to help. The Sue Ryder Grief Coach messages have been invaluable in helping me understand what our friends are experiencing, and suggesting ways that I could help them in a way they needed, but didn't know how to ask for.

I've been using Sue Ryder Grief Coach for a few months, and the text messages that come through couldn't be more thoughtful, hopeful and encouraging. I've also added a few people to my subscription, who wanted to support me after the loss of my Dad, and they tell me the messages they've received have given them practical suggestions about ways to reach out to me.

Thank you for being the support I didn't know I needed. I think I would have felt so alone and inept if I didn't have this education/support. I have given this info to my friends and family and encouraged them to join. Thank you again. You are very valuable.

Friends and family want to provide support but they don’t always know how to do it. Sue Ryder Grief Coach provides easily accessible grief support via text to those who have suffered a loss AND their support network. Sue Ryder Grief Coach is there to help them. As a widow myself, Sue Ryder Grief Coach has been an instrumental part of my grief support.

One thing I love about Sue Ryder Grief Coach is how it provides the family and friends of the grieving person with insights, tips, and valuable information on how to help when many do not know what to do or how to to help. Sue Ryder Grief Coach also provides support without grievers needing to go out and find it themselves. Texts come to them. Especially for men, who may want more support but don't get it because of social stigma surrounding grief, that is so important.

Sue Ryder Grief Coach not only provides me—the griever—with support, but it also sends those closest to me reminders and suggestions on how to show up during my grieving process. Without anyone feeling bombarded with messages, we are all given gentle nudges and caring lifts. Sue Ryder Grief Coach is especially great for those who might not be sure what to say or do and for grievers who might be wondering if what they're feeling is 'normal.'

The data is incredible. Help Texts provides a simple, secure, low-cost aftercare solution that OPOs and tissue banks can use to deliver ongoing, highly personalised care for donor families. Text-based grief support makes it easy to elevate and streamline the aftercare experience while simultaneously building a community of donation champions with every text.

When my father passed unexpectedly it was the hardest experience I'd ever encountered. I didn’t feel grief counselling was helpful to me, but when my employer offered me Help Texts I said yes and found it very helpful. Twice a week I get messages that resonate with how I feel & I look forward to each new message. Help Texts is a tool I highly recommend for anyone who has lost someone close to them.

It can be difficult knowing what the ‘right’ thing is to say or how to show up. To say that I learned a lot from Help Texts would be an understatement. I was given so many new tools and new language to help me be there for my friend.

We wanted to improve the support offered to families following a patient's death, and discovered Help Texts. Help Texts will provide many more personalised touches for families who choose this service during the first year of bereavement than have ever been possible with past efforts. These encouraging and supportive texts are a great complement to the support resources we already have in place.

A little over a year ago, I lost my dad. Help Texts didn’t try to “fix” my grief. They normalised it, gave me real, practical ways to take care of myself, and—somehow—made me look forward to text messages. I hope you never have to navigate this kind of loss, but if you do, Help Texts can, well, help.

Empathia has seen an increase in demand for digital grief support solutions to meet the needs and preferences of those impacted by loss. Help Texts allows us to offer the right resources at the right time, with compassion and empathy.

First Choice Health regularly receives inquiries from our clients and their employees related to grief and loss. Partnering with Help Texts allows us to provide more support to members which helps them to participate more fully in their work, which benefits everyone. We are pleased to offer this personalised service that helps people learn, understand and better cope with loss and grief.

Help Texts is a positive, disruptive innovation for the hospice community. Their grief support is a beautiful way for technology and human centreed work to come together and have transformative outcomes for bereaved hospice families.