Sue Ryder Grief Coach is a discreet, easy way to receive expert support, straight to your phone. Personalised support is available for:

• Grieving the death of a loved one
• Grieving a pregnancy loss
• Grieving the death of a pet
• Caring for a loved one with a terminal diagnosis
• Improving your health and wellbeing
  (with optional texts for depression, loneliness, divorce and more)
• Facing burnout & fatigue as a healthcare worker
  (with occupationally-aware support for navigating grief and loss at work)

Anyone who is over 18 and lives in the UK can subscribe to Sue Ryder Grief Coach. Subscribers can add supporters who live in other countries if they wish.

Yes! Text support is an an incredibly easy and effective way to get mental health support that works. Our published research shows that personalised text support is helpful for 95% of people who sign up for help navigating grief and other life challenges. All day, every day, Sue Ryder Grief Coach subscribers tell us that receiving texts feels good, and that our practical, personalised tips are helping them make small changes over time. Some even call text support life-changing.

Yes. Although Grief Coach provides a paid-for subscription service in other countries, if you sign up via this dedicated site, we provide Sue Ryder Grief Coach for free to anyone in the UK over the age of 18.

Sue Ryder Grief Coach subscriptions last for twelve months.

Sue Ryder Grief Coach is currently only available in English.

No. It takes less than 5 minutes to sign up and your first text will arrive right away.

Absolutely. Your personal data will not be sold or shared with anyone, and is very secure. Here is our Privacy Policy.

Help Texts works with a community of world-leading experts. Every text is evidence-informed and rooted in current research and theory.

Help Texts is not therapy, but our research shows that grief-informed texting is definitely therapeutic. You don't need to talk to anyone and can simply read your carefully tailored texts when the timing is right for you. Our subscriber support team members are all mental health professionals who read all inbound texts and will respond to technical questions or if someone is in crisis.

No, Sue Ryder Grief Coach is not a substitute for counselling or therapy. We offer education and support via text message, and are proud to be making grief support accessible and affordable in this way, but would encourage you to also work one-on-one with a therapist, if that is an option for you. Of course Sue Ryder Grief Coach can still be a great adjunct to therapy, providing additional support to you, and helping those around you too. Friends and family generally do not access therapy after a loss, so Sue Ryder Grief Coach is a good way for them to get tips and suggestions, so that they can in turn support you.

Texts are sent twice a week, with extra texts in the first few weeks and on significant dates.

At Sue Ryder we have partnered with Grief Coach to provide this service. Grief Coach works with an incredible group of featured contributors who use their wisdom and experience to help us craft specialized text messages based on their particular areas of expertise.

As a service, Grief Coach was conceived and created by a small team of people who are passionate about end of life and grief support, and who also have decades of experience building mobile and online communities.

You can text STOP at any time if you'd like to stop receiving Sue Ryder Grief Coach messages. Text START if you'd like to resume messages.

Absolutely. Help Texts adheres to strict privacy and security guidelines. Your data will not be shared with any 3rd parties.

While some individual Help Texts users have been successful in having their Help Texts subscriptions reimbursed, Help Texts is not contracted through any insurance providers, unfortunately. We’re working on it, and in the meantime are working hard to remain affordable, with a full year of support costing less than a single hour of therapy.

Yes, that's right. We believe that all grieving people should have the support of friends and family, so each subscription includes text support for the grieving person as well as gentle coaching for the people who want to support them. You can have up to 2 supporters per subscription.

Enterprise customers purchasing large subscription packages can opt for 3 or 6-month subscriptions, however, our research clearly shows that 12-month subscriptions that provide ongoing care throughout the year and on important dates are the most impactful and cost-effective solution for the vast majority of situations. Our research shows that having support available during key milestone moments is particularly valuable for healing.

Asking people to support you can be hard, so here's some suggested language to get you started.

"Hi XXXX. I have signed up for a service called Sue Ryder Grief Coach, that delivers personalised grief support via text, and am finding the messages comforting and useful. I can include up to 2 other people in the subscription, who want to support me this year. I wonder if you'd be willing to receive suggestions and reminders for how to support me? I know that many people find it hard to know what to say and do, when someone is grieving, so maybe Sue Ryder Grief Coach can help both of us. Let me know if I can add you, I’d be very grateful for your support."

Sue Ryder Grief Coach provides support for people experiencing all types of bereavement. Specifically, we have text messages for people who have been bereaved following: accidents, Alzheimer's/dementia, cancer, cardiovascular disease, Covid-19, drug/alcohol related death, murder, natural causes, other illness, stillbirth, stroke, sudden infant/child death, suicide and termination of a pregnancy for medical reasons.

Yes, we offer quarterly payment options for organisational and enterprise customers.

Onboarding is surprisingly quick and simple. There's nothing to integrate, no API connections, and nothing to install or download. Help Texts will create your custom sign up link and page which your team can then make available through your pre-existing communication channels. We'll also provide custom marketing materials with your own QR code, which you can share via a link in emails, texts, website pages, or internal portals.

Enterprise customers have 24/7 access to their own dashboard that includes de-identified qualitative and quantitative data. You can view real-time metrics showing subscriptions used and remaining, signup and unsubscribe rates, and demographic information (location, gender, age group, relationship, cause of death or diagnosis). The dashboard also displays survey results and message reactions, giving you comprehensive insights into how subscribers engage with and benefit from the service.

We provide guidance and support to help you promote Help Texts through your existing channels. Organisational and enterprise customers will receive custom flyers, QR codes, scripts, and social media content to help them maximize awareness and build adoption. Sign-up rates largely depend on how effectively your team integrates these materials into your regular communications about services. Our most successful partners make Help Texts a visible part of their ongoing support offerings.

Help Texts enterprise customers have a dedicated Account Manager who will be in regular communication with you and always available to add subscriptions when you’re getting low or provide additional support and assistance as needed. All customers receive account support as well as monthly usage reports that make it easy to track usage. We’ll be here for you every step of the way.

Organisations can pay via ACH or check. Individual subscriptions can be paid via PayPal or credit card.

You determine how long you'd like receive support. When you feel you've received enough support, simply reply with STOP and your service will end. If you hit a rough patch and want to restart services within your year of allocated support, text START and your messages will resume.