• What is Help Texts?

    Help Texts delivers ongoing, expert grief and mental health support via text. Messages are delivered twice a week, for a full year, personalised based on your situation. Help Texts is an easy way to get expert, safe, non-judgemental support, straight to your phone.

  • Who can sign up for ​Sue Ryder Grief Coach?

    Anyone who is over 18 and lives in the UK can subscribe to Sue Ryder Grief Coach. Subscribers can add supporters who live in other countries if they wish.

  • Is Sue Ryder Grief Coach free?

    Yes. Although Grief Coach provides a paid-for subscription service in other countries, if you sign up via this dedicated site, we provide Sue Ryder Grief Coach for free to anyone in the UK over the age of 18.

  • How long does a Sue Ryder Grief Coach subscription last?

    Sue Ryder Grief Coach subscriptions last for twelve months.

  • Can Sue Ryder Grief Coach send text messages in different languages?

    Sue Ryder Grief Coach is currently only available in English.

  • Will you keep my data secure?

    Absolutely. Your personal data will not be sold or shared with anyone, and is very secure. Here is our Privacy Policy.

  • What kinds of text messages can I expect from Sue Ryder Grief Coach?

    You'll receive texts at least twice a week and on important dates such as birthdays and holidays.

    Sue Ryder Grief Coach messages are comforting, validating, practical, educational, and non-religious, featuring a wide variety of expert wisdom and resources tailored to your unique situation. You can view examples of Sue Ryder Grief Coach messages on our social media pages.

  • Will I ever receive the same message twice?

    Every Sue Ryder Grief Coach message you'll receive is different, with the exception of administrative messages such as signup texts, renewal texts, and auto-response texts from our subscriber support team. No two Sue Ryder Grief Coach subscribers will receive the same texts in the same order. Your messages are customised to your unique experience and the details you choose to share with us when signing up for Sue Ryder Grief Coach.

  • Do I have to answer every question on the signup form?

    No. If you'd prefer not to answer every question on the signup form, you'll still receive supportive texts with expert wisdom and resources. Know that the fewer answers you provide, the more general your messages will be. The more answers you provide, the more specific your messages will be. And as always, your personal data is not sold or shared with anyone, and is very secure. View our Privacy Notice here.

  • Is this a way for me to get grief counseling or therapy?

    No, Sue Ryder Grief Coach is not a substitute for counseling or therapy. We offer education and support via text message, and are proud to be making grief support accessible and affordable in this way, but would encourage you to also work one-on-one with a therapist, if that is an option for you. Of course Sue Ryder Grief Coach can still be a great adjunct to therapy, providing additional support to you, and helping those around you too. Friends and family generally do not access therapy after a loss, so Sue Ryder Grief Coach is a good way for them to get tips and suggestions, so that they can in turn support you.

  • Can I reply to Sue Ryder Grief Coach?

    Sue Ryder Grief Coach is a one-way text messaging service designed to offer you resources, validation, and practical tools to help you navigate life's challenges. While it isn't designed to be a two-way counseling service, we do have a subscriber support team that reviews all incoming text messages and will respond if you have a question, need help with your profile, or would like additional resources.

  • Who writes the texts for Sue Ryder Grief Coach?

    At Sue Ryder we have partnered with Grief Coach to provide this service. Grief Coach works with an incredible group of featured contributors who use their wisdom and experience to help us craft specialized text messages based on their particular areas of expertise.

    As a service, Grief Coach was conceived and created by a small team of people who are passionate about end of life and grief support, and who also have decades of experience building mobile and online communities.

  • Are Sue Ryder Grief Coach messages written by a real person?

    Yes! Each Sue Ryder Grief Coach message is written by a real person—or in most cases, multiple people. Sue Ryder Grief Coach messages are inspired by expert tips and resources, proven therapeutic tools, and sometimes, our team's personal experiences with mental health and grief. At Sue Ryder Grief Coach we know that no AI or robot can truly capture the human experiences of grief, burnout, and heartache. That's why we personally write, review, and publish every single one of our Sue Ryder Grief Coach messages.

  • Who are your experts?

    Sue Ryder Grief Coach is grateful to collabourate with an incredible group of mental health and grief expert contributors who use their wisdom and experience to help us craft text messages based on their particular areas of specialization.

  • Is it true that you'll send texts to my friends and family, as part of my single subscription?

    Yes, that's right. We believe that all grieving people should have the support of friends and family, so each subscription includes text support for the grieving person as well as gentle coaching for the people who want to support them. You can have up to 2 supporters per subscription.

  • Who should I add as my supporters?

    You can invite anyone you like to be your supporter, but we usually recommend friends or family members who have shown or said they would like to be there for you. Supporter messages focus on supporting you, so it's best if they have expressed an interest in helping you cope with your unique situation. For example for grief, this might be someone who is close to you but is not grieving the deceased person as deeply.

  • What's the best way to invite supporters to be part of my Sue Ryder Grief Coach subscription? I'd love to have their support this year, but I feel awkward asking for their help.

    Asking people to support you can be hard, so here's some suggested language to get you started.

    "Hi XXXX. I have signed up for a service called Sue Ryder Grief Coach, that delivers personalised grief support via text, and am finding the messages comforting and useful. I can include up to 2 other people in the subscription, who want to support me this year. I wonder if you'd be willing to receive suggestions and reminders for how to support me? I know that many people find it hard to know what to say and do, when someone is grieving, so maybe Sue Ryder Grief Coach can help both of us. Let me know if I can add you, I’d be very grateful for your support."

  • Can I stop my Sue Ryder Grief Coach subscription if I don't want to receive messages anymore?

    Yes. You can text STOP at any time if you'd like to stop receiving Sue Ryder Grief Coach messages. Text START when you're ready to resume messages.

  • Who created Sue Ryder Grief Coach?

    Sue Ryder Grief Coach was conceived and created by Emma Payne, in collabouration with a growing team of people who dream of a world where everyone has easy, affordable access to mental health and grief support when they need it. Between them, the Sue Ryder Grief Coach team has decades of experience building technological solutions to life's hardest struggles.

  • What kinds of bereavement do you support?

    Sue Ryder Grief Coach provides support for people experiencing all types of bereavement. Specifically, we have text messages for people who have been bereaved following: accidents, Alzheimer's/dementia, cancer, cardiovascular disease, Covid-19, drug/alcohol related death, murder, natural causes, other illness, stillbirth, stroke, sudden infant/child death, suicide and termination of a pregnancy for medical reasons.

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